FAQs

NutriTorch – Frequently Asked Questions (FAQ)

Shipping

Which countries do you ship to?
We currently ship within the United States only. We're working on expanding to more regions soon!

How much does shipping cost?
Shipping is 100% free on all U.S. orders. No minimum required.

How long does shipping take?

• Processing: 1–3 business days (Mon–Fri)

• Shipping: 4–6 business days

• Total Time: 5–9 business days from your order date

Which carriers do you use?
We ship via DHL and FedEx for fast and reliable service.

Will I receive tracking info?
Yes! Once your order ships, we’ll email you your carrier’s name and tracking number.

Returns & Refunds

Do you offer a money-back guarantee?
Yes! We offer a 30-day full money-back guarantee—no questions asked.

How do I start a return?
Email us at nutritorch@nutritorch.com with your order number and reason for return. We'll send return instructions and a prepaid label.

What are the return requirements?

• Items must be unopened, unused, unworn, and in original packaging

• Include all accessories, labels, and proof of purchase

Are returns free?
Yes—returns are free, even for buyer's remorse or defective items.

How will I get my refund?
Once we receive and inspect your return:

• Refunds are approved within 5 business days

• Funds are returned to your original payment method in up to 10 business days

What if I received a damaged or incorrect item?
Please contact us immediately at nutritorch@nutritorch.com with a photo or video so we can resolve it quickly.

Contact Information

🛒 Store Name: NutriTorch
📧 Email: nutritorch@nutritorch.com
📞 Phone: +1 (800) 354-5791
🏠 Address: 8073 Pelican Harbour Drive, Greenacres, FL 33467, United States